Terms of Service

Introduction and Scope

These Terms of Service govern your use of the Langford Tech website and the AI training and implementation services we provide. By accessing our website or engaging our services, you agree to be bound by these terms.

These terms apply to all visitors, users, and clients who access or use our website and services. If you do not agree with any part of these terms, you should not use our website or services.

We reserve the right to modify these terms at any time. We will notify users of significant changes through our website or direct communication. Your continued use of our services after changes indicates acceptance of the modified terms.

Service Usage Terms

1. Acceptable Use Policy

Our website and services are provided for legitimate business and educational purposes related to AI training and implementation. You agree to use our services in compliance with all applicable laws and regulations.

When using our website, you must not attempt to gain unauthorised access to any systems, interfere with the proper functioning of the site, transmit harmful code or malware, or engage in any activity that could damage our reputation or business operations.

2. Permitted Uses

You may use our website to learn about our services, access informational content, contact us regarding training needs, and engage with any interactive features we provide. Our training materials and resources are for your organisation's internal use only.

Any materials provided during training sessions are licensed to you for use within your organisation. You may not redistribute, resell, or commercially exploit these materials without our express written permission.

3. Prohibited Activities

You must not use our services for any unlawful purpose or in any way that violates these terms. Specifically prohibited activities include:

Copying, reproducing, or distributing our proprietary content without permission
Attempting to reverse engineer or extract source code from any part of our website
Using automated systems to access the website in ways that send more requests than a human could reasonably produce
Impersonating any person or entity or misrepresenting your affiliation with any organisation
Collecting or storing personal data about other users without their consent
Using our services to transmit spam, chain letters, or other unsolicited communications

4. Fair Usage Guidelines

We ask that you use our website resources reasonably and considerately. Excessive downloading of content, automated scraping of data, or other activities that place unreasonable demands on our systems may result in restricted access to protect service availability for all users.

Account and Access Terms

1. Contact and Communication

Our website currently operates without user accounts or login systems. When you contact us through forms or email, you agree to provide accurate and current information about yourself and your organisation.

You are responsible for maintaining the confidentiality of any communications with us and for any activities that occur through your email address or contact details.

2. Client Engagement Requirements

To engage our training or implementation services, you must be authorised to enter into agreements on behalf of your organisation. You confirm that you have the necessary authority when you book our services or sign service agreements.

Clients are expected to provide accurate information about their training needs, team composition, and any relevant technical requirements to enable us to deliver appropriate services.

3. Access Credentials for Services

If we provide any login credentials or access to restricted materials as part of our services, you agree to keep these credentials secure and not share them with unauthorised individuals. You are responsible for all activities conducted using your credentials.

4. Service Termination Rights

We reserve the right to refuse service or terminate access to our website and services if we reasonably believe you have violated these terms, engaged in fraudulent activity, or used our services in ways that could harm our business or other users.

Service Availability and Limitations

1. Website Uptime and Maintenance

We strive to maintain website availability but cannot guarantee uninterrupted access. Our website may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control.

We will make reasonable efforts to notify users of planned maintenance that may affect website availability. However, emergency maintenance may be performed without advance notice when necessary to protect system security or integrity.

2. Training Service Delivery

Our AI training and implementation services are delivered according to agreed schedules and formats. While we make every effort to deliver services as planned, unforeseen circumstances may occasionally require rescheduling.

We will work with clients to find suitable alternative arrangements if services need to be rescheduled. Specific terms regarding cancellations, rescheduling, and refunds are outlined in individual service agreements.

3. Feature Availability

We may add, modify, or discontinue website features or service offerings at our discretion. While we aim to improve our services continuously, we cannot guarantee that any particular feature or service will remain available indefinitely.

Significant changes to our service offerings will be communicated to existing clients with reasonable notice where practical.

4. Geographic Availability

Our services are primarily offered to organisations in the United Kingdom, with particular focus on the North East region. While we may consider requests from other locations, we reserve the right to limit service availability based on practical delivery considerations.

5. Service Modifications and Updates

We continuously update our training content and methodologies to reflect current AI capabilities and best practices. The specific content and approach used in training sessions may evolve over time to remain relevant and effective.

Clients who have previously received training services are not automatically entitled to updated content, though we may offer update sessions or refresher training as separate services.

Intellectual Property Rights

1. Our Content Ownership

All content on our website, including text, graphics, logos, images, training materials, and software, is owned by Langford Tech or our content suppliers and is protected by copyright, trademark, and other intellectual property laws.

Our company name, logo, and branding elements are trademarks of Langford Tech. You may not use these marks without our express written permission.

2. Limited License for Training Materials

When you engage our training services, we grant you a limited, non-exclusive, non-transferable license to use the training materials we provide for your organisation's internal training and reference purposes.

This license does not permit you to modify, distribute, sell, or create derivative works from our training materials. You may not remove or alter any copyright or proprietary notices from the materials.

3. Client-Generated Content

During training sessions, you may create notes, examples, or other materials based on our instruction. You retain ownership of such materials, though they must not be used in ways that misrepresent our methodologies or violate these terms.

4. Respecting Third-Party Rights

Our training content may reference or discuss third-party AI platforms and tools. We respect the intellectual property rights of these third parties and expect you to do the same when using the tools and knowledge gained through our training.

Payment and Pricing Terms

Service Pricing

Prices for our services are displayed on our website and are quoted in British Pounds Sterling (GBP). Prices are subject to change, though any agreed quotes remain valid for the period specified in the quote.

Payment Terms

Payment terms are specified in individual service agreements. Generally, training services require payment in advance or according to agreed invoicing schedules. Implementation support services may follow milestone-based payment arrangements.

Taxes and Additional Charges

Quoted prices exclude VAT unless otherwise stated. VAT will be added to invoices where applicable. Clients are responsible for any taxes or duties arising from service delivery.

Cancellation and Refund Policy

Specific cancellation and refund terms are outlined in individual service agreements. Generally, cancellations made with reasonable notice may be eligible for rescheduling or partial refunds, while last-minute cancellations may incur fees.

Limitation of Liability and Disclaimers

Our training services provide information and guidance about using AI tools effectively. However, the implementation and results achieved depend on numerous factors within your organisation that we cannot control.

Educational Nature of Services: Our services are educational and advisory in nature. We provide training and guidance based on current understanding of AI capabilities, but we do not guarantee specific business outcomes or productivity improvements.

Results depend on factors including team engagement, existing workflows, appropriate tool selection, and consistent application of learned concepts. Individual and organisational outcomes vary.

Website Disclaimer

Our website is provided on an "as is" basis. While we strive for accuracy, we make no warranties regarding the completeness, reliability, or accuracy of information on our website. You use the website at your own risk.

Third-Party Content

Our website may contain links to third-party websites or references to third-party products and services. We are not responsible for the content, accuracy, or practices of these third parties.

Liability Limitations

To the fullest extent permitted by law, Langford Tech shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, even if we have been advised of the possibility of such damages.

Maximum Liability

Our total liability to you for any claims arising from our services shall not exceed the amount you paid for those services. This limitation applies regardless of the legal theory under which liability is asserted.

Governing Law and Dispute Resolution

Applicable Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Dispute Resolution Process

If you have concerns about our services, we encourage you to contact us directly to resolve the matter. Most issues can be addressed through open communication and good faith negotiation.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms of Service, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Langford Tech regarding use of our website and services.

General Provisions

Assignment: You may not assign or transfer your rights or obligations under these terms without our written consent. We may assign our rights and obligations to any successor or affiliated entity.

Waiver: Our failure to enforce any provision of these terms does not constitute a waiver of that provision or our right to enforce it in the future.

Force Majeure: We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

Communication: By using our services, you consent to receive communications from us electronically. We may communicate with you by email or by posting notices on our website.